Last updated: 2026-01-01
1. Who We Are
AwarenessNest Atelier (“we”, “us”, “our”) provides premium bicycle repair training. We can be reached at [email protected] and +1 (415) 555-0147.
2. Information We Collect
- Contact Data: name, email, phone, messages you send us.
- Account Data: sign-in credentials and preferences.
- Usage Data: pages visited, device/browser metadata (IP, user agent) for security and analytics.
- Transaction Data: course enrollments, invoices, and related records.
3. How We Use Your Information
- Provide and improve courses and mentorship.
- Respond to inquiries and deliver support.
- Secure our services, prevent abuse, and maintain reliability.
- Comply with legal obligations and enforce terms.
4. Lawful Bases
We rely on consent, contract performance, legitimate interests (such as service reliability and safety), and compliance with legal obligations.
5. Sharing
We share data with service providers under contract (e.g., payment, infrastructure). We do not sell personal information. We may disclose if required by law or to protect rights and safety.
6. Retention
We keep data only as long as necessary for the purposes above, after which we delete or anonymize it.
- Account and enrollment records: up to 7 years for compliance.
- Support messages: 24 months for quality assurance.
- Security logs: 12 months unless required for investigations.
7. Your Rights
Depending on jurisdiction, you may have rights to access, correct, delete, restrict, object, or port your data. To exercise rights, contact [email protected].
8. Cookies
We use necessary cookies for core functions and optional analytics to improve experience. You can manage preferences via your browser and our cookie banner.
9. Security
We implement technical and organizational measures such as encryption in transit, access controls, and staff training.
10. International Transfers
Where data moves across borders, we use appropriate safeguards such as standard contractual clauses.
11. Children
Our services are not targeted to children under 13. If you believe a child provided data, contact us to remove it.
12. Changes
We will update this policy as our practices evolve. Material changes will be announced on this page.
13. Contact
Questions or requests: [email protected]. Postal inquiries available on request.